Comparison Methodology

On our competitor comparison pages (dockex.io/vs/*), we name Fleetio, Samsara, Motive, Geotab, Verizon Connect, and J.J. Keller by trademark and make direct, substantive comparisons to their products, pricing, and customer experience. That is a significant thing to do in writing, and carrier fleet managers deserve to know how we verified what we said before they trust it.

This page is how. It documents the sources we accept, the sources we reject, the language we will not use, the standard we hold ourselves to when we talk about Dockex, and the exact procedure for correcting us if we got something wrong.

If you ever see a claim on a Dockex /vs page that does not live up to the standard described below, please tell us. Contact information is in Section 9.

Every factual claim on a /vs page is backed by a live URL that you can open and read yourself. We accept five source types, and only these five.

A disciplined source list is only half the standard. The other half is the list of source patterns we have specifically banned from our /vs pages. These are the shortcuts that other comparison sites use and we do not:

• Aggregate-source phrasing. No "pattern observed across BBB filings," "widely reported in customer reviews," or similar formulations that wave at a body of evidence without pointing to a specific complaint ID, review ID, or thread permalink. If the evidence is real, we cite it. If we cannot cite it, we do not assert it.
• Fabricated testimonials. No composite quotes, no synthesized "representative customer" voices, no text we wrote ourselves and attributed to a named or unnamed third party. A quote on a Dockex /vs page is a real quote by a real person on a real public platform, or it is not on the page.
• "BBB-documented" or "decade-long pattern" shorthand without the underlying URLs that make the shorthand verifiable. Shorthand of that kind is how comparison pages drift from fact into implication, and we do not use it.
• Unsourced pricing benchmarks. If we say "the industry average for a telematics contract is X," there is a linkable third-party report behind that statement. If no such report exists, we describe what we can actually cite and stop there.
• Defamation-per-se vocabulary. We do not use the words fraud, scam, lies, cheats, traps, steals, or illegal on our /vs pages, in any context. Every real concern can be expressed in neutral, factual terms attached to a source, and we hold ourselves to that bar.

Every competitor comparison we publish has to pass all four of these tests simultaneously. They are written down, they are non-negotiable, and they are the same rules that govern how we talk about ourselves.

The four rules in Section 4 are not reserved for things we say about competitors. We hold every claim Dockex makes about Dockex to the same standard. It would be awkward to police other vendors' marketing copy and then run loose with our own, so we do not.

• No fake scarcity counters. We will never display "3 claimed, 7 remaining" when the true count is zero. If we open a founding-partner cohort, we describe it in plain terms ("10 spots. Closes when full.") and we do not invent signups that have not happened.
• No invented testimonials or logo walls. No "seen on" badges without written permission from the named party. No AI-generated headshots paired with real-sounding names. No "trusted by thousands" language while the real customer count is small. When we have public customer references, you will see their real names and logos with their consent, or you will see nothing.
• Pricing is front-loaded and flat. Our published plans show the actual numbers. We do not use "starting at" weasel language, and we do not hide filing fees behind a "contact sales" wall.
• "We file on your behalf" has a specific scope. In Oklahoma today, Dockex prepares and submits IRP and IFTA filings to the state on your behalf under a signed authorization; the Professional tier and higher add a team double-check. The federal filings IRS Form 2290 and UCR have no state nexus — on Professional and higher, Dockex prepares and submits them for carriers in any state, with your authorization on file. On Starter, you enter your numbers, pay the tax or fee in-app, and submit the return yourself. MCS-150 is a deadline we track and remind you about, and update for you through official FMCSA channels once you confirm the details. For state filings outside Oklahoma, we provide a tracker and prepared filing packets until we launch direct submission there. Any time you see "we file on your behalf" on a Dockex page, that scope is what we mean.
• No review scores we do not have. We will not display a G2 or Capterra score until we actually have a listing and a score to show.

The competitor comparisons published at dockex.io/vs/* are based on public sources scraped and reviewed as of April 20, 2026. We re-audit every /vs page quarterly.

When we re-audit, three things happen. First, we re-verify every sourced claim by reopening the underlying URL; any claim that no longer resolves or no longer supports the statement is corrected or removed. Second, we update the audit date stamp on the page. Third, any claim that has drifted — for example, a competitor who has changed their pricing since we last looked — is rewritten to reflect the current source.

If a significant change is publicly announced between quarterly audits (a repriced plan, a contract-length change, a product discontinuation), we update the affected /vs page within two weeks and move the audit-date stamp to the new date.

If you believe a claim on a Dockex /vs page is inaccurate, incomplete, or missing context — whether you work at the company being compared, at a company that reviews fleet software, or you are a carrier who has used the product and sees something wrong — please email us at contact@dockex.io with the URL of the page, the specific claim, and (if you have them) any supporting sources.

We commit to the following turnaround on correction requests:

• First response within 48 hours of receipt, confirming we received your note and are reviewing it.
• Correction or reasoned defense within 72 hours of that first response — either we correct the page, or we reply with the specific sources we are relying on and invite a continued conversation if you disagree.
• Every correction request is logged internally with timestamp, submitter, the specific claim, and the resolution.

We treat the correction policy as binding, not decorative. It is how a comparison page stays honest over time.

DOCKEX LLC is an independent software company. We are not affiliated with, endorsed by, or partnered with Fleetio, Samsara, Motive, Geotab, Verizon Connect, or J.J. Keller.

Competitor names, logos, and product names mentioned on dockex.io/vs/* and elsewhere on this website are the trademarks of their respective owners and are used for identification purposes only. Our use is comparative advertising, which is expressly permitted under the Lanham Act §43(a) and the Federal Trade Commission's guidance on comparative advertising, provided the comparative claims are truthful and substantiated. The methodology described on this page is how we meet that bar.

For corrections, factual disputes, or questions about this methodology:

This page is the public-facing version of an internal claims policy that governs every /vs page we publish. Both documents are reviewed and updated on the same quarterly cadence described in Section 6.