Help Center

Tell us about your fleet from the demo page and we build the account for you — trucks loaded, filing deadlines mapped, settings auto-configured from your USDOT. We aim to have it ready within a day. No card required to get set up.

Your account switches to read-only mode. You can still view all your data, but you won't be able to add vehicles or submit filings. Your data is never deleted. Pick a plan whenever you're ready and everything picks up right where you left off.

No. Your USDOT number is optional at signup. You can add it later from your dashboard. If you do provide it during registration, we'll auto-configure your fleet settings on first login.

When you enter a VIN, Dockex automatically fills in the year, make, model, fuel type, and GVWR. This saves time and reduces data entry errors, especially during bulk imports.

IRP is a registration agreement among the 48 contiguous U.S. states, DC and the Canadian provinces. Commercial vehicles operating in two or more member jurisdictions must file apportioned registration with their base state. Fees are distributed to each state based on the proportion of miles you operate there.

IFTA simplifies fuel tax reporting for interstate commercial carriers. You file quarterly returns with your base jurisdiction reporting fuel purchased and miles traveled in each IFTA jurisdiction. Dockex calculates your net tax due or refundable per jurisdiction for each quarter and prepares your return.

IFTA returns are due four times per year: January 31 (Q4), April 30 (Q1), July 31 (Q2), and October 31 (Q3). Dockex surfaces these deadlines in your compliance calendar and prepares your returns before each due date.

In Oklahoma, on any plan, Dockex prepares and files your IRP and IFTA under a signed power of attorney for a flat fee. You review and authorize each submission before it goes out. Outside Oklahoma, your IFTA return comes ready for you to file until we launch direct submission in your state. IRP runs for Oklahoma-based carriers only. Federal filings — 2290, UCR and MCS-150 — Dockex files anywhere, on every plan.

Yes. You can upload ELD data and Dockex extracts jurisdiction mileage automatically. This feeds directly into your IFTA quarterly return calculations, so you don't have to manually sort miles by state.

Dockex takes your fuel purchases and miles traveled per jurisdiction, then calculates the net tax due or refundable for each state. The platform handles the math so you can review the numbers and authorize filing.

Four plans: Starter at $99/mo (built for fleets up to 25 trucks), Professional at $349/mo (up to 100 trucks, priority support), Business at $799/mo (up to 500 trucks, a named person at Dockex who knows your fleet), and Enterprise (a custom flat monthly price, never per truck, for 500+ trucks — see /enterprise). Trailers are always unlimited on every plan. Tracking, AI and managed filing are on every plan — API, webhooks, the driver portal, and AI fleet insights included. Autopilot starts at Professional. Past that, tiers differ only by fleet size, support level and the IFTA filing fee. Annual billing is priced at ten months (two months free), bringing costs to $990, $3,490, and $7,990 per year respectively.

Yes, anytime from your dashboard. Downgrades take effect at the start of your next billing cycle. Mid-cycle upgrades are prorated, so you only pay the difference for the remaining days.

Cancel anytime from your dashboard. You'll keep full access through the end of your current billing period. After that, your account goes read-only. Your data is never deleted.

We accept ACH bank payments (free) and credit cards (3.5% on the Dockex fee), both through Stripe (PCI DSS Level 1 certified).

Every filing is a flat, transparent fee for the work — never a percentage, and the same on every plan except IFTA, which is banded by plan. You choose per return: file it yourself in-app for $0 (Dockex preps it), or Dockex files it for the flat fee. Federal filings work the same wherever you're based: Form 2290 $25, UCR $45, MCS-150 $25, FMCSA Clearinghouse query $5, PSP report $18. Driver records: an MVR pull is $38 flat. State filings are done for you in Oklahoma — vehicle (power unit) renewal $7/unit, trailer renewal $3/unit, new title + registration $16, plate replacement $5, duplicate title $5, IRP $45/vehicle, IFTA $45/quarter on Starter, $95 on Professional, $145 on Business, $195 on Enterprise (the IFTA fee is the one that varies by plan). Outside Oklahoma we prep your IFTA return for your base state and you file it, at no Dockex fee. IRP runs for Oklahoma-based carriers only. Government money — the IRS heavy-use tax, the UCR Plan fee, the fuel tax on an IFTA return, and Oklahoma registration and title fees — you pay the agency directly. Dockex never deposits, endorses, holds or pays any of it. Card payments add 3.5% on the Dockex fee; ACH is free.

You can add vehicles one at a time through the dashboard or bulk-import using a CSV file. A CSV template is available to download from the fleet dashboard. Either way, VIN decode auto-fills year, make, model, fuel type, and GVWR.

Yes. Vehicles and trailers are tracked separately but with the same level of detail. Each gets its own compliance tracking, document storage, and 11 detail tabs.

You can upload titles, registration certificates, insurance cards, and inspection reports for each vehicle. Documents are stored in AWS S3 with access controls, and you can access them from the vehicle's detail view anytime.

Registration expiry, insurance certificates, DOT inspections, annual inspections, permits, CDL expiry, and medical certificate expiry. You get alerts at 60, 30, 15, and 7 days before each deadline, plus a fleet compliance score with an A through F letter grade.

Anywhere in the US, Dockex files your Form 2290, UCR and MCS-150, and prepares your IFTA return. In Oklahoma, Dockex also files your IFTA and IRP, plus title transfers, registration renewals, new registrations, duplicate titles and plate replacements. Outside Oklahoma, registrations and titles are tracked until we launch direct submission in your state. You review and authorize before anything is submitted.

We aim to complete filings within a few business days. You'll receive status updates throughout the process so you always know where things stand.

No — Dockex never deposits, endorses, holds or pays government money. Every government amount is paid by you directly to the agency: the IRS heavy-use tax, the UCR Plan fee, the fuel tax on an IFTA return, and Oklahoma registration and title fees. Dockex charges only its flat filing fee for doing the work. Where you pay a state by check, you write it payable to the agency; if you mail it to us we forward it without endorsing or depositing it.

Filing records are retained for a minimum of 4 years. Financial records are retained for 7 years. You can export your data at any time.

Yes. Each driver gets their own login. Fleet managers invite drivers via email from the dashboard. Drivers can view their compliance status, upcoming deadlines, and submit requests without needing access to the full fleet dashboard.

Drivers can submit maintenance requests and incident reports (with photo uploads), and view their own compliance status and upcoming deadlines. They can't see other drivers' data or fleet-wide settings.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Payments are handled by Stripe (PCI DSS Level 1). Documents are stored in access-controlled AWS S3 buckets.

Yes. You can export your fleet data at any time from the dashboard. Your data belongs to you, whether your account is active or in read-only mode.

Email us at contact@dockex.io. For account-specific issues, include your account name or DOT number so we can look you up quickly.